ontario-virtual-school

ontario-virtual-school

Founded in 2010, Ontario Virtual School (OVS) is an online school offering Ontario Secondary School Diploma (OSSD) high school online courses.

OVS is inspected by the Ontario Ministry of Education and is permitted to grant OSSD credits to students in Canada and internationally.

They are an online virtual high school with over 9,000 students and offer over 100 high school courses.

The Issue

OVS had a stable presence for generic industry terms and properly tracked revenue from online purchases. However, in order to increase overall online sales some key factors had to be considered – their buying funnel, the possibility to track micro-conversions and a Remarketing presence.

OVS was looking for a strategy to capitalize on market share while maintaining a positive ROI.

The Goals

The Approach

Campaign Segmentation

Segmenting campaigns by search intent allowed us to allocate and scale budget more effectively based on the different conversion rates and potential ROAS:

Bid Strategies

Considering OVS wanted to maintain ROAS while increasing their investment, implementing the right bid strategies was essential to scale this account.

Using a combination of target ROAS and Maximize Conversions bid strategies allowed us to gradually increase budget while maintaining efficiency.

Ad Extensions

Due to the fact they offer 100+ courses, including Ad Extensions was essential to educate users and ultimately increase conversion rates.

  • Best-selling courses were highlighted through Structured Snippet extensions for generic searches
  • Including Price extensions for course-specific searches gave the most accurate value for each course

Conversion Tracking

Incorporated a robust conversion tracking solution to effectively optimize Ads campaigns based on where they were in the buying funnel.

  • Micro-conversions did not produce an immediate purchase, but definitely guided users into making one
    - Contact form submissions / Calls / Chats
  • E-Commerce tracking
    - Due to the number of interactions a user makes before purchasing, using a Position-Based Attribution model for transactions vs. Last Click allowed us to improve conversion tracking

Remarketing

OVS’s typical customers (60%) take 2 to 12+ interactions (visits to the website) in more than one day before making a purchase. Having a Remarketing presence was key in increasing volume of returning visitors.

Reporting

SearchKings created a custom e-commerce reporting dashboard that actually meant something to OVS.

  • Dividing overall website gross numbers vs. PPC numbers
  • Segmenting performance by campaign name, campaign, and network type
  • Performance by course (best selling)
  • Performance by channel (Google vs Microsoft)

The Results

1st three month gross sales
↑250%
Monthly budget
↑300%
ROAS
7:1
Grew their Remarketing Audience list to 39,000+