Multi-year Accessibility Plan
Statement of Commitment
SearchKings is committed to meeting the accessibility needs of persons with disabilities in an effective and timely manner by preventing and removing barriers for persons with disabilities in accordance with the Integrated Accessibility Standards Regulation (IASR). SearchKings goal is to foster an inclusive organizational culture that is guided by the principles and requirements of the Accessibility for Ontarians with Disabilities Act (AODA), 2005, the IASR and the Ontario Human Rights Code (“Code”).
Contents
- Establishment of Accessibility Policies
- Accessibility Plans
- Self Service Kiosks
- Training
- Feedback Processes
- Accessible Formats and Communication Supports
- Emergency Procedures, Plans or Public Safety Information
- Accessible Websites and Web Content
- Recruitment – General
- Recruitment, Assessment, Selection
- Notice to Successful Applicants
- Informing Employees of Supports
- Accessible Formats and Communication Supports for Employees
- Workplace Emergency Response Information
- Documented Individual Accommodation Plans
- Return to Work Process
- Performance Management
- Career Development and Advancement
- Redeployment
- Obtaining Service – Make Service counters, Queuing Guide and Waiting Areas Accessible.
- Maintain the Accessible Parts of Our Public Spaces
- Make Parking Accessible
- Make Exterior Paths of Travel Accessible
Action Plan | Completion Date |
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Establishment of Accessibility PoliciesEvery obligated organization shall develop, implement and maintain policies governing how the organization achieves or will achieve accessibility through meeting its requirements under the accessibility standards referred to in this Regulation. Action: SearchKings has developed all policies and procedures necessary to comply with the requirements set forth by AODA. | July 2022 |
Accessibility PlansLarge organizations shall,
Action: Accessibility plan completed. HR and management to identify barriers in the workplace on an ongoing basis. HR will review the plan periodically and make changes as needed. | July 2023 |
Self Service KiosksLarge organizations and small organizations shall have regard to the accessibility for persons with disabilities when designing, procuring or acquiring self-service kiosks. Action: N/A | N/A |
TrainingEvery obligated organization shall ensure that training is provided on the requirements of the accessibility standards referred to in this Regulation and on the Human Rights Code as it pertains to persons with disabilities to:
Action: Existing employees trained, new employees to be trained during onboarding. | September 2022 and ongoing |
Feedback ProcessesEvery obligated organization that has processes for receiving and responding to feedback shall ensure that the processes are accessible to persons with disabilities by providing or arranging for accessible formats and communications supports, upon request. Action: SearchKings will review all feedback processes across the company and ensure all staff are aware of the need to accommodate upon request and how to handle said requests. This will be integrated into the scheduled training on the Integrated Accessibility Standard. | As needed |
Accessible Formats and Communication SupportsExcept as otherwise provided, every obligated organization shall upon request provide or arrange for the provision of accessible formats and communication supports for persons with disabilities
The obligated organization shall consult with the person making the request in determining the suitability of an accessible format or communication support. Every obligated organization shall notify the public about the availability of accessible formats and communication supports. Action: SearchKings will determine what accessible formats and communication supports will be provided to persons with disabilities upon requests, to the extent practicable and will provide for provision of accessible formats and communication supports for persons with disabilities. | As needed |
Emergency Procedures, Plans or Public Safety InformationIn addition to its obligations under section 12, if an obligated organization prepares emergency procedures, plans or public safety information and makes the information available to the public, the obligated organization shall provide the information in an accessible format or with appropriate communication supports, as soon as practicable, upon request. Action: SearchKings will post emergency procedures, plans or safety information in an area where it is visible to the public and shall be provided in an accessible format or with appropriate communication supports, upon request as soon as practicable. | March 2022 |
Accessible Websites and Web ContentDesignated public sector organizations and large organizations shall make their internet websites and web content conform with the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, initially at Level A and increasing to Level AA, and shall do so in accordance with the schedule set out in this section. Action: Moving forward, the Company will continue to update the website in the years to come. Individuals are encouraged to reach out to SearchKings if they require more information or alternate format. Please note: All WCAG2.0 requirements only apply to websites, web content and web based applications that an organization can control either directly or through a contractual relationship and where meeting the requirements are technically feasible. | Ongoing |
Recruitment – GeneralEvery employer shall notify its employees and the public about the availability of accommodation for applicants with disabilities in its recruitment processes. Action: SearchKings will include a statement in job advertisements and identify different options for where job advertisements may be posted. | July 2023 and ongoing |
Recruitment, Assessment, SelectionDuring a recruitment process, an employer shall notify job applicants when they are individually selected to participate in an assessment or selection process, that accommodations are available upon request in relation to the materials or processes to be used. If a selected applicant requests an accommodation, the employer shall consult with the applicant and provide or arrange for the provision of a suitable accommodation in a manner that takes into account the applicant‘s accessibility needs due to disability. Action: SearchKings will notify applicants that requests for accommodation are welcome. SearchKings will evaluate any requests and diligently work towards accommodation. | July 2023 and ongoing |
Notice to Successful ApplicantsEvery employer shall, when making offers of employment, notify the successful applicant of its policies for accommodating employees with disabilities. Action: SearchKings will include a statement in future employment agreements confirming that SearchKings will support the accessibility needs of its employees. | July 2023 and ongoing |
Informing Employees of SupportsEvery employer shall inform its employees of its policies used to support its employees with disabilities, including, but not limited to, policies on the provision of job accommodations that take into account an employee‘s accessibility needs due to disability. Employers shall provide the information required under this section to new employees as soon as practicable after they begin their employment. Employers shall provide updated information to its employees whenever there is a change to existing policies on the provision of job accommodations that take into account an employee‘s accessibility needs due to disability. Action: SearchKings will inform current employees and new hires as soon as practicable after they begin employment of policies supporting employees with disabilities. New employees will be provided with accessibility policies and training as a part of the onboarding process. SearchKings will keep employees up to date on changes to policies/procedures relating to accommodation. | Sept 2022 and ongoing |
Accessible Formats and Communication Supports for EmployeesIn addition to its obligations under section 12, where an employee with a disability so requests it, every employer shall consult with the employee to provide or arrange for the provision of accessible formats and communication supports for
The employer shall consult with the employee making the request in determining the suitability of an accessible format or communication support. Action: SearchKings will conduct an audit of regular communications. SearchKings will make a list of what employees will require, and ensure that their accessibility needs are met through an individualized accessibility plan. | As needed |
Workplace Emergency Response InformationEvery employer shall provide individualized workplace emergency response information to employees who have a disability, if the disability is such that the individualized information is necessary and the employer is aware of the need for accommodation due to the employee‘s disability. If an employee who receives individualized workplace emergency response information requires assistance and with the employee‘s consent, the employer shall provide the workplace emergency response information to the person designated by the employer to provide assistance to the employee. Employers shall provide the information required under this section as soon as practicable after the employer becomes aware of the need for accommodation due to the employee‘s disability. Every employer shall review the individualized workplace emergency response information
Action: In the event that SearchKings becomes aware of an employee’s disability, the Company will ensure that the employee is provided with information on emergency response protocols that will take into account their individualized requirements. We will review individualized workplace emergency response information every year, or as changes occur (i.e. legislation updates, job transfers, etc.). We will ensure the individualized emergency response information is updated and communicated to affected employees. | As needed |
Documented Individual Accommodation PlansEmployers, other than employers that are small organizations, shall develop and have in place a written process for the development of documented individual accommodation plans for employees with disabilities. The process for the development of documented individual accommodation plans shall include the following elements:
Action: SearchKings will develop a written process for implementing accommodation plans for persons with disabilities which includes the above prescribed elements. SearchKings will create a template to document individual accommodation plans when the need arises. | July 2023 and ongoing |
Return to Work ProcessEvery employer, other than an employer that is a small organization
The return to work process shall
The return to work process referenced in this section does not replace or override any other return to work process created by or under any other statute. Action: SearchKings will develop a written process for implementing a return to work plan for persons with a disability which incorporates the above prescribed elements. SearchKings will create a template to document the return to work process. | July 2022 and ongoing |
Performance ManagementAn employer that uses performance management in respect of its employees shall take into account the accessibility needs of employees with disabilities, as well as individual accommodation plans, when using its performance management process in respect of employees with disabilities. Action: SearchKings will review the current Performance Management process. SearchKings will evaluate different options for administering the performance management process to take into account the individual needs of persons with a disability and consider the different methods to provide feedback to employees – on paper, verbally, on-line, etc. If a person with a disability has an Individual Accommodation Plan (IAP), take into account how information needs to be communicated to these individuals. | Ongoing |
Career Development and AdvancementAn employer that provides career development and advancement to its employees shall take into account the accessibility needs of its employees with disabilities as well as any individual accommodation plans, when providing career development and advancement to its employees with disabilities. Action: SearchKings will review current Succession Plan and Career Development processes. We will keep IAP’s in mind when making career development and advancement decisions. | Ongoing |
RedeploymentAn employer that uses redeployment shall take into account the accessibility needs of its employees with disabilities, as well as individual accommodation plans, when redeploying employees with disabilities. Action: SearchKings will review current Re-deployment processes to take into account the individual needs of persons with a disability as well as any IAP’s. | Ongoing |
Obtaining Service – Make Service counters, Queuing Guide and Waiting Areas Accessible.Action: Where practicable, all indoor or outdoor newly constructed service counters and fixed queuing guides and all newly constructed or redeveloped waiting areas will conform to all of the required elements in accordance with the provisions of the IASR. | April 2020 |
Maintain the Accessible Parts of Our Public SpacesAction: Identify preventative and emergency maintenance procedures & alternatives & procedures for handling disruptions and alternatives in accordance with the provisions of the IASR. | April 2020 |
Make Parking AccessibleAction: Where practicable, new and redeveloped parking areas meet certain technical requirements in accordance with the provisions of the IASR. | April 2020 |
Make Exterior Paths of Travel AccessibleAction: Where practicable, new and redeveloped exterior paths of travel that are outdoor sidewalks or walkways designed and constructed for pedestrian travel and are intended to serve a functional purpose (includes stairs, ramps, curb ramps, depressed curbs, pedestrian signals, rest areas) and not to provide a recreational experience meet certain technical requirements in accordance with the provisions of the IASR. | April 2020 |
SearchKings accessibility policies (The Customer Service Standard Policy & the Integrated Accessibility Standards Regulation Policy) are available upon request. The policies and the multi-year accessibility plan are available in accessible format, upon request.
FOR MORE INFORMATION, PLEASE CONTACT: Nataliya Uzerina
Phone Number: 905.709.1236 ext. 115
Email: hr@searchkings.ca
In Writing: 4051 Gordon Baker Road., Unit B, Scarborough, ON, M1W 2P3